Divine Path Journey
1. Introduction
Divine Path Journey ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (divinepathjourney.com) or book our Chardham Travel Package.
Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy.
đ Data Controller
Business Name: Divine Path Journey
Uddyam Registration: UDYAM-UK-05-0091706
Address: Kamal Printing Press Road, Mohabbewala, Dehradun, Uttarakhand 248001, India
Email: [email protected]
Phone: +91-8057591078
2. Information We Collect
2.1 Information You Provide Directly
When you book a package, fill out a form, or contact us, we collect:
| Data Type | Purpose |
|---|---|
| Full Name | Booking confirmation, hotel registration, government permits |
| Mobile Number | Booking communication, trip updates, emergency contact |
| Email Address | Sending booking confirmation, itinerary, and receipts |
| ID Proof Details | Hotel check-in, Chardham biometric registration (govt. requirement) |
| Travel Preferences | Customizing your package (dates, group size, special requirements) |
| Payment Information | Processing your booking payment |
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on site
- Referring website (how you found us)
- Device type (mobile, desktop, tablet)
2.3 Cookies
Our website may use cookies (small files stored on your device) to:
- Remember your preferences
- Understand how you use our website
- Improve our services and user experience
- Show relevant content
You can disable cookies in your browser settings. However, this may affect some website functionality.
3. How We Use Your Information
We use the information we collect to:
- Process Bookings: Confirm reservations, arrange hotels, and coordinate transport
- Communicate: Send booking confirmations, itineraries, trip updates, and respond to your queries
- Government Requirements: Complete mandatory Chardham registration (biometric registration required by Uttarakhand government)
- Customer Support: Address your questions, concerns, and resolve any issues
- Improve Services: Understand customer needs and enhance our offerings
- Legal Compliance: Meet regulatory and legal requirements
- Sell your personal information to third parties
- Use your data for unsolicited marketing without your consent
- Share your data with unrelated businesses for their marketing
- Store payment card details on our systems
4. Information Sharing
We may share your information with:
4.1 Service Providers
- Hotels: Your name and ID for room bookings and check-in
- Vehicle Operators: Contact number for pickup coordination
- Government Authorities: For mandatory Chardham biometric registration
4.2 Legal Requirements
We may disclose your information if required by:
- Court order or legal process
- Government or law enforcement request
- To protect our rights, property, or safety
4.3 Business Transfers
In case of merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction. You will be notified of any such change.
5. Data Security
We implement reasonable security measures to protect your information:
- Secure storage of customer data
- Limited access to personal information (only authorized personnel)
- Secure communication channels for sensitive information
- Regular review of security practices
6. Data Retention
We retain your personal information for:
- Booking Records: 7 years (for tax and legal compliance)
- Contact Information: Until you request deletion
- Website Analytics: 26 months
- Communication History: 3 years
After the retention period, data is securely deleted or anonymized.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request restriction of processing in certain circumstances
- Complaint: Lodge a complaint with data protection authorities if you believe your rights have been violated
To exercise these rights, contact us at [email protected] or call +91-8057591078.
8. Third-Party Links
Our website may contain links to third-party websites such as:
- Government websites (Chardham registration, Uddyam verification)
- Hotel or partner websites
- Payment gateways
- Social media platforms
We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- Changes will be posted on this page with an updated "Last Updated" date
- For significant changes, we will notify customers via email or WhatsApp
- Continued use of our services after changes constitutes acceptance
We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
đ Privacy Inquiries
Email: [email protected]
Phone: +91-8057591078 (7 AM - 10 PM)
WhatsApp: +91-8057591078
Address: Kamal Printing Press Road, Mohabbewala, Dehradun, Uttarakhand 248001, India
We aim to respond to all privacy-related inquiries within 48 hours.